FAQ

Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are processed within 1–3 business days.
Delivery usually takes 3–7 business days for domestic orders and 7–15 business days for international orders.

2. Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.

3. How can I track my order?

Once your order is shipped, we’ll email you a tracking link so you can monitor your delivery in real time.

4. What is your return policy?

We accept returns within 14 days of delivery if the item is unused and in its original packaging.
Custom-made items are non-refundable.

5. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of receiving your order at info@jhglobaldecor.com with photos, and we’ll replace or refund it as soon as possible.

6. Do you offer exchanges?

Yes, we offer exchanges for defective or damaged items. Email us your order number and details to arrange an exchange.

7. How can I contact customer support?

You can reach us anytime at info@jhglobaldecor.com, and our team will get back to you within 24 hours.